Policies & Information

Appointment Scheduling

Services are by appointment only and can be made online or by calling. We require a nonrefundable credit card deposit on all services to reserve your time. Card information is encrypted and secure. Your information cannot be transferred or viewed.

Arrival

Please arrive 5–10 minutes prior to your appointment for check-in and intake information. Arriving early is especially important for your first visit to complete an intake questionnaire regarding your health history and the specific needs and preferences for your service.
Your treatment will begin and end during your scheduled appointment time. Arriving late will shorten your appointment time, as our other guests expect to receive their services at their booked time.

Etiquette
For maximum relaxation, we ask that cell phones be muted or turned off during your service. We do not allow photos. Thank you for your cooperation.

Fees
Prices, offers, and deals are subject to change without notice. If you are unsure about pricing, we encourage you to call before booking.
All credit card and debit transactions are subject to a 3% surcharge. This is an automatic, nominal fee to avoid increasing our prices due to inflation. Avoid the surcharge by paying cash. You may also use CareCredit with a surcharge of 4%.

Cancellations
Your appointment is very important to us. It is reserved especially for you. We understand that schedule adjustments may be necessary; therefore, we respectfully request notice for all cancellations. When you forget or cancel your appointment without enough notice, we miss the opportunity to fill that time, and guests on our waiting list miss the opportunity to receive services.

NOTE: We strictly enforce our Cancellation Policy:

  • Less than 48 hours’ notice will result in a 50% charge of the service cost (minus the deposit).
  • Less than 24 hours’ notice, or a no-show, will result in a 100% charge of the service cost.

We require a credit card when booking an appointment. For your convenience, cancellations may be made via our online portal, or you may call or text (541) 419-7793. Deposits will not be refunded. Emailing for a cancellation will not be accepted.

Sick Clients
We do not treat clients who are ill. We respectfully request that you rebook your appointment for a future date if you are sick. Coming in while ill will require us to cancel your service. Services will not be performed, and you will be charged 100% of the service booked.
Please call if you are ill, and we will be happy to move your appointment.

 

Groups
Group bookings require a valid credit card to reserve the date, and a 50% deposit is required at the time of booking.

  • A minimum of 7 days’ notice is required to cancel or reschedule group appointments without penalty.
  • Cancellations made within 7 days of the scheduled appointment will forfeit the 50% deposit.
  • Same-day cancellations or no-shows will be charged 100% of the total service value.
  • Any reduction in guest count made less than 3 days prior will result in full charges for those guests not in attendance.
  • All deposits are nonrefundable but may be transferred once if rescheduled with proper notice. A 15% admin fee is retained from any deposit regardless of the cancellation date.
  • A gratuity of 23% will be automatically added to all group services for parties of 3 or more.

Retail Returns
We do not accept returns of any products. If the product is defective and you have a receipt, we will exchange it for the same item within 3 business days of purchase.

Confidentiality
All information collected is for your safety and to help us provide quality service. This information is kept confidential and held for 3 years per state regulations. Any guest providing fraudulent information will be refused service and banned from our spa.

Payments
We accept debit cards, Visa, MasterCard, Discover, American Express, and CareCredit.

Gift Certificate Purchase & UsageYes, you may use your gift certificate, or card, for your services. To schedule your service, however, you will need a valid credit card to hold your time. There is a non-refundable deposit and required on most services.
Gift cards & certificates:

  • Gift cards & certificates are transferable to other people.
  • May be used toward spa services or retail products (limited to $100 in retail products) in store only.
  • Cannot be combined with other offers, promotions or other gift cards/certificates.
  • One gift card/certificate may be redeemed per visit.
  • May not be combined or used for multiple guests in a single appointment.
  • Not redeemable for cash or gratuity.
  • Unused balances hold no cash or refund value.
  • Lost or stolen cards/certificates cannot be replaced.
  • Subject to appointment availability and spa policies.

Gratuity
Gratuity is not included in our service prices.

Minors
We do offer treatments for clients younger than 18 with signed parental consent.
Minors younger than 15 must have a guardian in attendance during the service. We do not monitor minors, and they cannot be left with staff.

Service Dogs
You may bring your service dog if it is fully vaccinated and can remain with you throughout your service. Pets cannot be left unattended. We greatly appreciate advance notice if you will be bringing a service dog.

We reserve the right to refuse service to anyone.
Updated August 2023